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Return and Refund Policy – WM Collectables

At WM Collectables, we strive to deliver a seamless and dependable shopping experience. Please review our policy regarding cancellations, returns, and liabilities.

Due to the nature of the products. we do not accept any unseal products for refunds. (For examples if a booster box is returned unsealed we have the right to refuse refund. the product must be returned in the original saleable conditions.

Order Cancellation and Amendments

  • Before Dispatch: Orders may be cancelled or amended prior to dispatch. To request changes, contact us promptly at admin@wmcollectables.com with your order number. If your order has not been prepared for shipping, we will process your cancellation or modification.

  • After Dispatch: If your order has already shipped, cancellations cannot be processed. Once your items have arrived, you may initiate a return in accordance with our returns process outlined below.

Returns Policy (After Dispatch)

  • Returns are accepted within 14 days of receiving your order, provided items remain in original, sealed packaging and in mint condition.

  • Email admin@wmcollectables.com to request a return authorization and further instructions.

  • The purchaser is responsible for return shipping fees unless items are faulty or damaged upon receipt.

Return Address:

WM Collectables

9 Clifford Gardens,

North Shields,

United Kingdom,

NE30 1DP

Refund Process

  • Refunds will be processed within 5-10 business days following the receipt and inspection of returned goods.

  • Funds are returned to the original payment method; please allow 3-5 additional business days for funds to appear in your account.

Liability for Delays or Lost Orders

  • WM Collectables is not responsible for any additional costs incurred due to delays, misrouted, or lost orders caused by postal or courier services.

  • Assistance will be provided to locate lost packages. Items confirmed as lost by the carrier will be replaced or refunded.

  • For tracked or express orders, retain tracking information and contact admin@wmcollectables.com for any delivery issues.

Non-Refundable Items

  • Items that have been opened or used

  • Promotional items and limited editions

Contact Us

For support regarding orders, cancellations, or returns, please email our customer service team at admin@wmcollectables.com.